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UAS IT Helpdesk

Welcome

The Helpdesk is a regional support center that provides technical support and training for students, faculty, and staff, through our call center and via email.

Please continue to contact the Helpdesk after hours. Callers may leave a voicemail or choose to be redirected to the Statewide Office of Information Technology. We will respond to voicemail on our next business day.

Contact Information

Mailing Address

Regional IT Helpdesk
11066 Auke Lake Way
Juneau, AK 99801
Mailstop: HB5

Phone

Email

Resources

Instructional Videos

A repository of our visual instructions for all kinds of content: Campus Resources, Coursework, Cybersecurity, and more.

Services Dashboard

A dashboard of critical systems at UAS, for current and historical context. 

IT FAQ

All of the most frequently asked questions, all in one place.

Notifications

Our Helpdesk weblog and notifications for ongoing issues, outages, and maintenance. For past notifications, view our notifications archive.

Wednesday, February 05, 2025

Phishing Warning: If it sounds too good to be true it is. 2/5/25

With tax season upon us, please be careful with any calls or voicemails regarding taxes.
The IRS will never:

  • Call to demand immediate payment using a specific payment method such as a prepaid debit card, gift card, or wire transfer. Generally, the IRS will first mail a bill to any taxpayer who owes taxes.
  • Threaten to immediately bring in local police or other law enforcement groups to have the taxpayer arrested for not paying.
  • Demand that taxes be paid without allowing taxpayers to question or appeal the amount owed.
  • Call unexpectedly about a tax refund.
Taelyn Butts 12:48:36 PM
Wednesday, January 08, 2025

Phishing Warning: If it sounds too good to be true, it probably is 1/8/25

Another year, another wave of spam. Be on the lookout for offers of free stuff, or worse, job bonuses. If it doesn't come through official channels, it doesn't count! Pay attention to names, addresses, and how specific they can get. Did that come from your supervisor? Is that really their email? Why did they misspell your name? Or was this even aimed at you, rather than a generic broadcast? Make sure to mark suspicious emails as Spam, or ask the Helpdesk if you aren't sure!

 example spam 

Stay Vigilant! 

Martin Carter 11:17:02 AM
Friday, December 20, 2024

Scheduled Maintenance: UAS Home network storage 12/26/24

UASHome will be unavailable throughout the day on Thursday, December 26th as the system undergoes a system upgrade.

Martin Carter 02:52:08 PM
Monday, November 25, 2024

Service Restored: Foxit License 11/25/24

Our licenses for Foxit have been extended. You may need to sign out and back into Foxit using SSO to re-sync your license. Please contact us at [email protected] if you continue to have any issues with accessing Foxit. UAA technicians will continue to monitor this incident until a long-term resolution is confirmed.

Traci W. 04:41:35 PM
Monday, November 25, 2024

Service Outage: Foxit License 11/25/24

Technicians are currently investigating reports that Foxit PDF Editor licenses have been revoked.

Traci W. 03:38:12 PM