UAS IT Helpdesk
Welcome
The Helpdesk is a regional support center that provides technical support and training for students, faculty, and staff, through our call center and via email.
Please continue to contact the Helpdesk after hours. Callers may leave a voicemail or choose to be redirected to the Statewide Office of Information Technology. We will respond to voicemail on our next business day.
Contact Information
Mailing Address
Regional IT Helpdesk11066 Auke Lake Way
Juneau, AK 99801
Mailstop: HB5
Resources
Instructional Videos
A repository of our visual instructions for all kinds of content: Campus Resources, Coursework, Cybersecurity, and more.
Services Dashboard
A dashboard of critical systems at UAS, for current and historical context.
IT FAQ
All of the most frequently asked questions, all in one place.
Notifications
Our Helpdesk weblog and notifications for ongoing issues, outages, and maintenance. For past notifications, view our notifications archive.
Service Restored: Foxit License 11/25/24
Our licenses for Foxit have been extended. You may need to sign out and back into Foxit using SSO to re-sync your license. Please contact us at [email protected] if you continue to have any issues with accessing Foxit. UAA technicians will continue to monitor this incident until a long-term resolution is confirmed.
Service Outage: Foxit License 11/25/24
Technicians are currently investigating reports that Foxit PDF Editor licenses have been revoked.
Winter Break Network Outages: Dec 26, 27, 30
IT will be doing work over Winter Break (26th, 27th, 30th) to update Switch Firmware.
All Internet, Phone, and Wifi will be down in the building during the period of the updates. Some buildings have many switches so it can take up to an One and Half hours to finish updates in those buildings. Some buildings get internet through other buildings so they might go down multiple times. So those will be done in order to shrink the outage time as much as possible.
26th (Thursday) 8am-12pm: Stover, Jones House, John Pugh Hall, Novatney, Mourant
26th (Thursday) 1pm-5pm: Anderson, Aakw Ta Hit, Egan Library, Egan Wing, Forest Service
27th (Friday) 8am-12pm: Rec Center, Housing Lodge, Banfield, Apartments, Whitehead
27th (Friday) 1pm-5pm: Soboleff, Hendrickson, Hendrickson Annex, TEC, Wifi (All Buildings).
30th (Monday) 8am-12pm: Server Switches, Media, Pumphouse
30th (Monday) 1pm-5pm: Sitka, Ketchikan
Winter Break Network Outages: Dec 26, 27, 30
IT will be doing work over Winter Break (26th, 27th, 30th) to update Switch Firmware.
All Internet, Phone, and Wifi will be down in the building during the period of the updates. Some buildings have many switches so it can take up to an One and Half hours to finish updates in those buildings. Some buildings get internet through other buildings so they might go down multiple times. So those will be done in order to shrink the outage time as much as possible.
26th (Thursday) 8am-12pm: Stover, Jones House, John Pugh Hall, Novatney, Mourant
26th (Thursday) 1pm-5pm: Anderson, Aakw Ta Hit, Egan Library, Egan Wing, Forest Service
27th (Friday) 8am-12pm: Rec Center, Housing Lodge, Banfield, Apartments, Whitehead
27th (Friday) 1pm-5pm: Soboleff, Hendrickson, Hendrickson Annex, TEC, Wifi (All Buildings).
30th (Monday) 8am-12pm: Server Switches, Media, Pumphouse
30th (Monday) 1pm-5pm: Sitka, Ketchikan
Winter Break Network Outages: Dec 26, 27, 30
IT will be doing work over Winter Break (26th, 27th, 30th) to update Switch Firmware.
All Internet, Phone, and Wifi will be down in the building during the period of the updates. Some buildings have many switches so it can take up to an One and Half hours to finish updates in those buildings. Some buildings get internet through other buildings so they might go down multiple times. So those will be done in order to shrink the outage time as much as possible.
26th (Thursday) 8am-12pm: Stover, Jones House, John Pugh Hall, Novatney, Mourant
26th (Thursday) 1pm-5pm: Anderson, Aakw Ta Hit, Egan Library, Egan Wing, Forest Service
27th (Friday) 8am-12pm: Rec Center, Housing Lodge, Banfield, Apartments, Whitehead
27th (Friday) 1pm-5pm: Soboleff, Hendrickson, Hendrickson Annex, TEC, Wifi (All Buildings).
30th (Monday) 8am-12pm: Server Switches, Media, Pumphouse
30th (Monday) 1pm-5pm: Sitka, Ketchikan